Frequently Asked Questions


What are E-Statements?

Bank of the Flint Hills offers electronic statements to all customers.

Check out the benefits: 

  • Safer than paper – avoid identity theft and increase security, privacy and control
  • 24/7 convenience – access past statements anytime, anywhere with internet access
  • Save a tree – save more trees and reduce clutter
  • Fast and easy – statements are always there when you need them, just sign-in through your online banking profile

Enroll in E-Statements today by logging into online banking and click on the EDocs tab. 

What do I do if my debit card is lost or stolen?

We know losing your debit card can be stressful. That’s why at Bank of the Flint Hills we’ll do everything we can to put your mind at ease and take the steps needed to prevent financial losses or identity theft.

Find out more on how to report a lost or stolen card

How can I check my Visa gift card balance from Bank of the Flint Hills?

Card balances can be obtained 24/7 through or by calling (866) 208-3282
To learn more about our gift cards or other programs please call us at (785) 539-8322, or e-mail us at

You can also drop by any of our locations

How do I join the Legacy Club?

Are you 50 years or older and enjoy receiving perks like great discounts and fun social gatherings? If you have a collective deposit relationship with Bank of the Flint Hills of $1,500 or more, you can apply to be a Legacy Club member.

Learn more about the Legacy Club

What is a travel card?

A travel card from Bank of the Flint Hills takes the stress out of traveling. Eliminate the worry about exchange rates or having cash stolen and focus on the important things.

Learn more about our Travel Cards

What is the daily cut-off time for submitting deposits?

At a bank location:

Deposits made at any bank location before close (drive-up) will be posted on that days' business.

(Saturday will be on Monday's business)

  • Alma: 5:30 pm
  • Manhattan East: 6:00 pm
  • Grand Mere: 6:00 pm 
  • Rossville: 6:00 pm
  • St. Marys: 6:00 pm 
  • Wamego Main: 4:00 pm
  • Wamego Lincoln (WTC location): 6:00 pm
  • White City: 3:00 pm 


Using your mobile device:

Using Mobile Deposit, you can deposit checks anytime, anywhere. However, for processing purposes, anything deposited after the daily cut-off time (5pm CST) will be processed on the following business day.

**Mobile deposits will not show on the account until it is processed. 

What are Bank of the Flint Hills' hours and locations?

Bank of the Flint Hills has eight bank locations located in Alma, Manhattan, Rossville, St. Marys, Wamego and White City.  

Bank locations and hours 

Can I change my password through the App?


Log into your app or your online banking and navigate to Settings.

Click this link to help.